MoveDigital

GENERAL QUESTIONS

How much does it cost to host my files with MoveDigital?

The cost to host your files with MoveDigital depends on how many files you upload, how large the files are and how often your files are downloaded. MoveDigital offers a variety of pricing plans to cater to everyone's specific needs. Our various pricing plans can be viewed on the pricing page and compared in the Plan Matrix. Pricing plans are for one full year, there are no monthly fees. Unused delivery bandwidth rolls over to the next month and there are no advertisements. The exact cost to distribute your file via direct downloads is calculated on completed downloads only. The cost to distribute your file via peer-to-peer or mobile streaming is calculated on a per byte transferred basis.

Are the plan fees monthly or annual?

The MoveDigital plan fees support storage and delivery for one year. There are no monthly fees. For example, if you purchase a Basic Plan for $9.95, you get 1 gigabyte of storage for a year and 20 gigabytes of bandwidth to support your file delivery. Delivery bandwidth will be decremented from your account as files are downloaded, no matter what amount of time has gone by. If your delivery bandwidth starts to run out, you will be prompted with an email from MoveDigital to upgrade to a bigger plan or add delivery bandwidth on a gigabyte basis. The price per gigabyte depends on the pricing plan originally purchased. For example, the price per gigabyte is only $0.25 if you purchase the "Plus" plan.

How do I choose the correct MoveDigital paid plan for my needs?

To determine the appropriate plan, you will need to estimate the amount of storage and delivery bandwidth you will need for the year. If you don’t get it right the first time, it is easy to buy more storage or delivery bandwidth as an add-on or upgrade to a larger plan later on.

Use the following formula to figure out how much delivery bandwidth per month you anticipate using to distribute your file.

((DWNLDS * SIZE) * 30)/ 1024 = GB /month

Variables:
DWNLDS = Estimated number of downloads per day
SIZE = Size of your file in KB (Windows: Right click on file > Properties; Mac: Right click on file > Getinfo)
Number of days in a month: 30

Example:
Let’s say you expected 25 downloads per day of a 50 MB file. That is, the DWNLDS = 25 and the SIZE (in KB) = 50,000 KB.

The calculation would be: ((25 x 50,000) x 30) / 1024 = approx. 36 GB/month

If you purchased the MoveDigital "Pro" plan for $99.95, you would come close to satisfying your file distribute requirements for one year.

How is delivery bandwidth deducted from my account?

MoveDigital only deducts bandwidth from your account after the entire direct download is completed. If a direct download is stopped before completion, no bandwidth is deducted. For P2P traffic generated by MoveDigital on your behalf and for mobile streams, bandwidth is deducted on a per-byte transferred basis.

How will I know if my delivery bandwidth or storage is running out?

You will receive a series of warning emails reminding you that your delivery bandwidth is running out. These emails will include instructions on how to top up your account.

Does the delivery bandwidth in my account ever expire?

Delivery bandwidth placed into your account never expires. When you renew your yearly plan, you keep what you already have and the delivery bandwidth for the plan renewal is added on top of that into your account.

How do I add additional delivery bandwidth to my account?

Go to the "my account" page to add delivery bandwidth to your account. Additional delivery can be purchased at a price ranging from $0.25/GB to $0.50/GB depending on what pricing plan was purchased.

Can a subscriber delete files to stay within the allotted storage amount?

Yes. In the "my files" menu, click on the file name and select "file>delete" to delete files from your account.

How do I add additional storage to my account?

Go to the "my account" page to add delivery bandwidth to your account. The amount of storage in all of the MoveDigital plans is allocated for one year and can be increased as needed at $9.95/GB/year.

What happens if my delivery bandwidth runs out before I have had a chance to refill?

If your bandwidth runs out on your account, your file(s) will have an inactive status and will not be downloadable. You will receive an email explaining that your account is out of bandwidth and instructions detailing how to re-activate your account.

How do I donate bandwidth? What does donating bandwidth mean?

The Donate Bandwidth feature allows others to directly pay for and add bandwidth to your MoveDigital account. MoveDigital customers use the Donate Bandwidth feature to help fund their causes or grass roots organizations.

With the Donate Bandwidth feature, people who are recipients of a MoveDigital download link can donate money to pay for the bandwidth used to deliver additional content to others. If you send your recipient a link to your "public page", there is a mechanism for the recipient to actually contribute money to your account. Or, if you embed a web widget on your website, people can donate bandwidth to your account by clicking on the Share button.

Does MoveDigital offer secure transfer of files?

We do not encrypt the data transfer, however password protected file transfer is available. Files are only publicly available if the file’s visibility setting is set to "public".

Does MoveDigital support progressive streaming of video on websites?

MoveDigital supports embedded video downloads, progressive streaming video downloads, and streams of mobile video to 3GP/EVDO devices. There is no limit on the number of connections per account.

Where can I find your terms of use and privacy policy?

You can find our Terms of Use and our Privacy Policy.

Does MoveDigital have an API so I can build MoveDigital functionality into my own applications?

Yes we have an API and documentation that explains how to interact with it. It currently only supports REST and uses POST for all functionality.

CREATING AND MANAGING AN ACCOUNT

How do I create a 30-day free trial account?

From the home page, click on the "30 –day Free Trial" orange button, fill out the form, and click the "Create Account" button. You get 1 gigabyte of storage and 10 gigabytes of bandwidth for 30 days during the trial period.

How do I create a MoveDigital paid account?

Click on the "pricing" tab. Each of the tabs on the pricing page describes one of the four annual pricing plans for the MoveDigital services. See the Plan Matrix for more information about each plan.

How do I upgrade from a trial account to a paid account?

Log in to your trial account and go to the "my account" page. Upgrade your plan as needed.

How do I change my email address?

Go to the "my account" page. The option to change your email address is in the blue box marked "My Settings".

How do I change my account password?

Go to the "my account" page. The option to change your account password is in the blue box marked "My Settings".

How do I delete a MoveDigital account?

Please send an email to support@movedigital.com and ask us to delete your account. Please include your MoveDigital account username in the email.

How do I indicate whether I want to receive MoveDigital email updates or not?

Go to the "my account" page to update the preference for receiving MoveDigital email updates.

UPLOADING FILES

What type of files can I publish on MoveDigital?

MoveDigital accepts all types of files:

• Digital movie and trailer downloads (MPG, AVI, MOV, WMV, 3GP, DIVX, etc.)
• Games and Software (ZIP, EXE, RAR, DMG, SIT, BIN, TAR, GZ, etc)
• Electronic documents (PDF, DOC, PostScript, etc)
• Music (MP3, WAV, WMA, etc)
• CD images (ISO)
• Images and photos (JPG, BMP, GIF, PNG, etc)
• Flash animations (SWF)
• Electronic books (e-books)
• backup files
• The possibilities are endless!

You must own the contents of any file you submit. If you believe that a copyright is being infringed upon over the MoveDigital network, please contact MoveDigital immediately at support@movedigital.com.

Does MoveDigital support progressive streaming of video on websites?

MoveDigital supports embedded video downloads, progressive streaming video downloads, and streams of mobile video to 3GP/EVDO devices. There is no limit on the number of connections per account.

How do I upload a file from the MoveDigital website?

If you have a single file that resides on your computer’s hard drive, use the web upload function found on the MoveDigital website. Log in to your MoveDigital account and go to the "my files" page. Click on the Browse button, find the file in your computer’s folders, click on "Open", and then click "Upload".

Can I side-load a file from another website to my account?

If the file you want to upload actually resides on another website, you can side-load the file to your MoveDigital account. This way you can skip the step of downloading it to your desktop computer. From the "my files" page, click on the hyperlink "Upload file from a web URL instead". Enter the web URL in the text box and click "Upload".

What is the best way to upload multiple files?

It is best to use the MoveDigital Uploader desktop application to upload multiple files. You can find links to the MoveDigital Uploader under the "tools" tab. Once the Uploader is installed on your computer, simply drag and drop files into the Uploader window. The files are automatically uploaded in succession and stored in your MoveDigital account.

Can I have new files automatically uploaded into my MoveDigital account?

If you already have an RSS feed, MoveDigital can automatically scan it for new files and upload them to your MoveDigital account and convert them into a mobile phone stream or a BitTorrent. . Auto Publish feature is not available with Free Trial or Basic Plans.

Where do all the uploaded files reside?

Initially, all new files are uploaded into the "uploads" folder. If you want a new folder to be created for each file that is uploaded, go to the "my account" page and set the "Auto Folder Creation" setting to "on".

How long does it take to upload a file?

The time it takes for the uploading process to complete depends on a number of factors. Larger files take longer to upload. You can expect an upload to take 1-5 minutes for every 1MB if you have a high-speed internet connection.

Upload speeds depend on your connection speed with your service provider. For home users, upload speed is about 10% of download speed. Upload speeds also depend on the number of people using your connection simultaneously.

It is recommended that you turn off P2P applications when uploading, remove Spyware applications from your computer, and compress extra large files to improve upload speeds.

Does MoveDigital compress files?

The MoveDigital online service does not compress files. However, if you send us the master file on DVD or on a USB drive, we would be happy to compress the file for you.

Why won’t my file upload?

A common reason why a file does not upload is that the file's name contains "URL illegal" characters such as &, %, /,\, -, ., or space. We suggest changing the name of your file before uploading it if the file name includes any of these characters.

MANAGING FILES AND FOLDERS

What actions can I take with a file or folder?

To find the actions associated with files or folders, go to the "my files" page and click on the file name or folder name of your choice. Move your mouse down the drop down list to see the actions available for that file or folder.

File (or Folder) actions:

• Delete a file or folder
• Rename a file or folder
• Move a file to a different folder
• Replace a file with a newer version

Edit actions:

• Edit a file’s or folder’s visibility
• Edit your file or folder’s info and metadata
• Add an image to the file or folder
• Set a password for an individual file or folder

Convert actions:

• Create file or folder torrent
• Add a DropBox to a folder
• Create a mobile stream of your file

Share Actions:

• Get a download
• Get a download link (URL)
• View a page
• Get a file’s page link
• Email to a friend(s)
• Get web widget’s embed code

How do I take action on multiple files at once?

On the "my files" page select the "action" you wish to take, click on the check boxes next to the files you want to affect, and then click the blue action button. The actions you can take on multiple files at once are "delete", "move", "visibility", "email", and "zip".

Where do I get my file’s URL (or permalink)?

After logging in to your account, go to the "my files" page. Click on the file name and select the "share>get download link".

How do I move a file(s) to a different folder?

From the "my files" page, click on the hyperlink "show all of my files" located under the heading "my folders". Next, select the "move" action, select the destination folder, check the file(s) you want to move, and then click the blue "Move" button.

How do I upload new versions of my file?

Go to the "my files" page and click on the original file name. Click on "file>replace" and browse your computer to find the new version of the file. If the replacement file’s name differs from the original file, it will be renamed automatically after upload. The original version of the file will be backed up to your "uploads" folder.

How do I set the visibility for an individual file or folder?

On the "my files" page, click on the file name or folder name. Click on "edit>visibility" and then choose the appropriate visibility setting.

• Public – file/folder will be available for download on your public page.
• Unlisted – file/folder will not be visible on your public page.
• Password – file/folder will be visible on your public page, but downloads require a password.
• Inactive – File/folder will not be visible and are not downloadable until activated.

How do I make a file unlisted?

All uploaded files are initially considered "public". This means the files will show up on your public user page and in your MoveDigital RSS feed. If you intend to privately pass on the URL to your file, you can set the file visibility to "unlisted". From the "my files" page, click on "edit >visibility" and select "unlisted". If you always want your uploaded files to start in the "unlisted" state, go to "my account" and set the "default content visibility" to "unlisted".

How do I set a password for an individual file or folder?

Go to the "my files" page and click on the file or folder name. Click on "visibility > password" and follow the on-screen directions.

How do I set a password for an individual file or folder?

To set up a "Drop Box" go to the "my files" page. Create a new folder. Click on the folder name and select "convert>create dropbox". You will be asked to decide on the "visibility" of the files which will be uploaded to the folder.

How do I send the Drop Box to my client?

Click on the folder name and select "share > email to a friend". Alternatively, you can "share > get folder’s page link", copy the link in an email and send it. If you selected a password for the folder, be sure to send the username and password assigned to the folder, also.

What is a web widget and how do I use it?

The MoveDigital web widget displays information about the file and contains functional buttons. You can embed the web widget into your web site or blog to give your web/blog visitors an easy way to download and share your file. To get the web widget embeddable HTML code, go to the "my file" page and click on the file name. Choose the "share>get widget" option.

SHARING FILES AND FOLDERS

What are all of the ways in which my file(s) can be shared?

Once you have uploaded your file(s) into your MoveDigital account, you will see your file(s) listed on the "my files" page. Click on the file name and mouse down to the "share" option to find all of the ways in which your files can be shared. Many of these actions are also available with folders.

1. The first option is to "download" the file to the computer you are using. With MoveDigital, your file is available to you any time and anywhere.

2. The second choice is to "get the download link". Here you can right click to copy the file’s URL or "link". If you are using a Mac, hold down the control key while clicking. With the link copied, you can paste it into an email or post it on a blog or website. This will give your clients direct access to download your file.

3. Another alternative for sharing your file is to give your client access to the file’s page. This page displays more information about the file so clients understand what they are going to download, before downloading. To take a look at the file’s page, choose the "view the file’s page" option. To send the file’s page choose "get file’s page link" and then copy the link into an email or post it on your blog or website.

4. Another choice under the share menu is to "email to friend". Simply enter your name, email address, the subject and a message. This email will be labeled as coming from your email address so there is less chance of it landing in the recipient’s junk folder.

5. The final choice under the share option is "get widget". Right click and copy the embeddable HTML code for the web widget and integrate it into your website.

How do I send more than one file at a time?

There are two options for sending multiple files. The first option is to send a folder containing multiple files. Click on the folder name, scroll down to the "share" option and choose a method for sending the folder. Your client will have access to all of the publicly listed files within the folder.

The second way to send multiple files at once is to first select the "email" action. Next, check off the files you wish to send and then click on the blue "email" button.

Can I zip archive collections of files and send the zip file to others?

Yes. With MoveDigital you have the ability to send a folder of files that can be downloaded in a single click. Once your files are uploaded to MoveDigital, from the "my files" page, select the "zip" action and check mark the files you want to send. Enter the name of the zip archive, click the "create zip" button and a new file will be placed in your "uploads" folder ready for one-click distribution.

How long does it take a recipient to receive a MoveDigital link if I use the Share option?

The recipient should get the email (with the MoveDigital download link) immediately.

Is there some reason why a recipient can’t get the email with the MoveDigital link?

Depending on the email provider your recipient uses, the message may go to a spam or bulk mail folder. Ask the recipient to check their spam or bulk storage mail folder for the email.

How can I share an audio file (.mp3 or .wav) so that it will be downloaded and saved to the recipient’s computer instead of opening in a browser?

In general, browsers will open audio files within the browser and the recipient cannot download and store the file. To send an audio file that will be automatically downloaded when opened, just zip the file. You can either zip the file prior to uploading it to MoveDigital, or if your files are already uploaded to MoveDigital, go to "my files", change the view to "action", check the box by your music file and select the "zip" action. When you give the zip archive file a name, be sure to keep the .zip file extension. Send the zipped file’s link to your recipient and the file will be automatically downloaded instead of opening in a browser.

RSS FEEDS AND ITUNES COMPATIBILITY

What is my MoveDigital RSS main feed and where do I find it?

MoveDigital automatically creates RSS feeds containing pointers to all of your uploaded files that have visibility setting to "public". To find your MoveDigital RSS main feed log in to your MoveDigital account and click on the "my page" tab.

How can I make my RSS feed iTunes compatible?

Go to the "my account" page to select which iTunes category your videos and podcasts belong to. This action will make the main RSS feed compatible to iTunes. Now you can add your feed directly into iTunes so others can easily find and download your podcasts and videos.

How does the Auto Publish feature work?

Turning Auto Publish "on" enables your MoveDigital account to scan external RSS feeds and automatically upload those files to your account.

BITTORRENT (P2P) PUBLISHING

What is BitTorrent (peer-to-peer, P2P, torrent) publishing and what does it do for me?

The ability to "torrent" a file or folder gives you the opportunity to share your files on the internet through a peer-to-peer network. Sections of your file are downloaded from various points across the Internet, until the entire file is retrieved. Since the downloading is shared peer-to-peer, there is no cost for file delivery.

How do I create a torrent file or folder?

Go to the "my files" page and click on the file name or folder name. Select "convert > create file torrent" or "convert > create folder torrent" to create a torrent file or folder respectively.

What is P2P smartseed and how does it work?

The P2P smartseed allows you to set a seeding threshold on your BitTorrent sessions. This tells MoveDigital to stop actively seeding your BitTorrent when enough external users are already contributing bandwidth. This feature enables you to save your MoveDigital bandwidth by relying only on other seeders for bandwidth. When MoveDigital sees your BitTorrent fall below this threshold, it again starts seeding to ensure constant activity. You can set the seed threshold on the "my account" page.

What is the multi-tracker torrent support?

Multi-tracker torrent support allows you to specify the names of alternate BitTorrent trackers that you would like MoveDigital to include when it creates torrent files for you. This will enable you to upload your torrent files into these external tracking sites if that site supports the "announce-list" torrent feature. You can enter torrent trackers on the "my account" page.

Does MoveDigital support single file AND folder torrents?

Yes. MoveDigital’s torrent system supports "single file" torrents and folder torrents. This makes the organization of your assets within MoveDigital much easier. MoveDigital’s torrents are compatible with RSS based BitTorrent clients.

What is my MoveDigital RSS P2P feed and where do I find it?

MoveDigital automatically creates RSS P2P feeds containing pointers to all of your torrented files that have visibility setting to "public". Click on "my page" to retrieve your MoveDigital RSS P2P feed.

MOBILE PHONE VIDEO OR AUDIO CONVERSION

How to I create a mobile stream of my video file for distributing to 3G cell phones?

Go to the "my files" page and click on the file name or folder name. Select "convert > create mobile" and then click on the "create mobile" button. Your file will be queued for mobile encoding and you will be emailed (within 5 minutes) when it has finished processing. A link to your mobile stream will be added to your public mobile page. From the home page, click on "my MoveDigital" and then "my mobile" to access your files or use your phone to go to www.movemobi.com/YourUsername.

Which mobile phones can play MoveDigital mobile content?

MoveDigital currently supports 3G mobile phones capable of playing streaming 3GP media files. In the United States, both Sprint and Verizon sell a number of affordable phones capable of enjoying MoveDigital content.

Which media formats can MoveDigital convert to mobile format?

MoveDigital strives to be able to convert as many media formats possible into mobile form. If our service does not think it will be able to create a mobile stream from your media, it will mention this when you click "mobilize", but you can still try anyway. Currently the only media format we stream is 3GP. Our current encoding is set at 128kb/s, 12fps, 176x144 resolution.

DOWNLOAD METRICS

Where can I find the real-time download metrics for my files?

MoveDigital keeps and displays download metrics for each of your files. To see the numbers in a visual format, go to the "my files" page and change the "view" to "metrics". You can adjust the date range to focus on specific data. You can get more detail by moving the mouse over the bar graphs. Click on the "xml log" to export the download metrics to your computer (.xml format). The exported data includes even more information about each download such as size, date & time, download IP, and download browser used.

Why are MoveDigital metrics so "accurate"?

MoveDigital download metrics are "accurate" because delivery statistics are updated in real-time and only files that are fully delivered are counted.

Can I export the metrics data?

Yes. Just click on the "xml log" link in the upper right corner of the metrics area to export an .xml file. The exported data includes the size, data & time, download IP, the download browser used and number of files downloaded.

Is there a way to track which files have been downloaded and by whom?

You can export the download metrics to your computer in .xml format by clicking on the "xml log" link when in the metrics "view". The data includes the file name, file size, the data & time of the download, the download IP and the download browser. You can use an IP address map lookup service (on the Internet) to find the country, region and city associated with the IP address. Open the .xml file in Excel to see an organized, searchable, and sort-able display of the download data.

PUBLISHING YOUR FILES PUBLICLY

What is my MoveDigital public page?

Your public page offers download links to all of your public files. You can see your public page by clicking on the "my page" tab.

How do I add an image to my MoveDigital public page?

Log in to your account. Click on the "my account" tab. Look for the option to add an image to your public page in the second blue box marked "My Settings". The uploaded image should be approximately 300 (w) x 225 (h) in pixels.

How do I keep my files from being available to the public?

You can set the visibility of your file to "unlisted" if you intend to privately pass on the URL to your file. Initially, the default visibility setting is set to "public" and all files will show up on your public page and in your MoveDigital RSS feed.

How to I change the default visibility setting?

You can change the default setting for the visibility on the "my account" page.

How do I change the visibility of individual files or folders?

If you want to change the visibility of individual files or folders, go to the "my files" page, and click on the folder or file name. Find the menu option "edit>visibility".

Click on the links below to watch MoveDigital video tutorials which demonstrate ways to use the MoveDigital file delivery service.

If you have any suggestions for additional tutorials, please send the requests to support@movedigital.com.